Cancellation policy

Subscription Cancellation Policy

Some of our products are available as a subscription (Subscribe & Save). This policy explains how subscriptions work and how you can change or cancel them.

How subscriptions work
When you subscribe, you'll get repeat deliveries at the frequency you choose: every 2, 4 or 6 months, or once a year. Your subscription continues until you cancel it.

Your payment details are stored securely by our payment provider. You'll be charged for each delivery on its renewal date, just before we ship it.

Changing, skipping or cancelling
You can skip a delivery, change your delivery date or frequency, or cancel your subscription at any time, with no cancellation fees. To manage your subscription, log in to your account at itsmy.coffee or use the manage subscription link in your subscription emails.

Make changes before your next renewal date. Any change you make after a renewal has been charged applies from the following delivery.

Renewal orders
If a renewal is charged by mistake and you contact us before that order ships, we'll cancel it and refund you in full. Renewal orders that have already shipped are final sale. For damaged, defective or lost deliveries, see our Refund Policy.

Price changes
If the price of your subscription changes, we'll email you before your next renewal so you have time to skip or cancel.

Failed payments
If a payment for a renewal doesn't go through, we'll notify you by email so you can update your payment details. If payment still can't be collected, your subscription may be paused or cancelled.

How to contact us
Use the contact form at itsmy.coffee/pages/contact-us or email office@itsmy.coffee.